Jengo Return Policy

At Jengo, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

Returns:

• You can return items within 30 days of receiving your order.
• To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
• Certain items, like personalized products and sale items, may not be eligible for return.

Refunds:

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few days.

Exchanges:

• If you need to exchange an item, simply return the original item and place a new order.

How to Return:

• Contact our customer service at [Email Address] to initiate a return.
• Please include your order number and the reason for your return in your request.

Shipping:

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.